Frequently Asked Questions
Everything you need to know about your GiGi New York experience, from our artisanal leather to shipping and returns.
What kind of leather does GiGi New York use?
We pride ourselves on using high-quality, authentic leathers including full-grain embossed python, pebble grain, and smooth calfskin. Each piece is handcrafted to ensure durability and a luxury finish.
Can I personalize my order with a monogram?
Yes, we offer custom gold or silver foil stamping on many of our leather goods. Please select the 'Personalize' option on the product page to add your initials.
How long will it take for my order to ship?
Standard orders typically ship within 2-3 business days. Please note that personalized or monogrammed items require an additional 3-5 business days for processing before shipment.
What is your return policy?
We accept returns on unused, non-personalized items within 30 days of purchase. Please note that all monogrammed and 'Final Sale' items are non-returnable and non-exchangeable.
Do you offer international shipping?
Yes, GiGi New York ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected courier service.
How should I care for my leather handbag?
To maintain the beauty of your leather, we recommend avoiding prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to wipe away dust, and store your bag in the provided dust cover when not in use.